Shipping policy

Where we ship. We currently ship only to addresses in the United States (the 50 states and Washington, D.C.). We are unable to ship to APO/FPO/DPO addresses or to U.S. territories at this time.

Shipping cost. Standard shipping is free on every order to U.S. addresses. There are no shipping charges at checkout.

Processing and delivery times. Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Delivery usually takes about 10–14 business days in total from the date you order. These are estimates, not guarantees. Delivery can take longer during peak holiday weeks, severe weather or carrier delays. Your order ships from our fulfillment partner and may arrive in more than one package.

Tracking. When your order ships, we'll email you a tracking link. Tracking can take a few business days to show movement. You can also check your order status through the link in your order confirmation email or on our Track Order page.

Delays and lost packages. If your tracking hasn't updated for 7 days, or your order hasn't arrived within 25 business days of ordering, contact us with your order number and we'll investigate. If a package is confirmed lost, we'll send a replacement or issue a full refund.

Address errors. Please check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can't guarantee changes once an order has been processed, and we aren't responsible for orders delivered to an incorrect address entered at checkout.

Customs and duties. We only ship within the United States, so no customs fees are charged to you.

Questions. Contact us at support@oatvane.com or through our Contact page.