Refund policy

Return window. You can request a return within 15 days of delivery.

Damaged, defective or wrong items. If your order arrives damaged, defective or isn't what you ordered, contact us within 15 days of delivery with your order number and a photo of the issue. We'll send a replacement or give you a full refund, at no cost to you. In most cases you won't need to send the item back.

Change of mind. To be eligible, items must be unused, uncut and in their original packaging, with the adhesive backing still in place. Items that have been cut, installed or had the adhesive liner removed can't be returned for change of mind. Return shipping for change-of-mind returns is paid by the customer, and the original shipping is free so nothing is deducted for it. We recommend a trackable shipping method; we can't be responsible for returns lost in transit.

How to start a return. Email support@oatvane.com (or use our Contact page) with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first: returns sent without approval can't be accepted.

Refunds. Once your claim is approved, or your return has been received and inspected, we'll refund the original payment method. We'll email you when the refund is issued. Refunds usually appear within 5–10 business days, depending on your bank or card issuer.

Exchanges. For a different color or length, return the unused item as described above and place a new order.

Late or missing refunds. If you haven't received your refund within 10 business days of our confirmation, check with your bank first, then contact us.

Orders that don't arrive. See our Shipping Policy for delayed or lost packages.